How I became an assistant, my story

I was 19 when I happened to apply for a job as a receptionist in the office of a political party. I got hooked on politics … and administrative tasks! Shortly after, I was promoted as Executive Assistant to the Prime Minister’s Chief of Staff and had the privilege to work for two Prime Ministers and be part of making history. It was demanding, working long hours, at times 7 days per week, and because we worked closely together during many crises, my colleagues were also like a second family.

Subsequently, I joined an advertising agency as the President’s Executive Assistant for many years. And, for the past 14 years, I have been working in Communications at Concordia University in Montreal as the Executive Assistant to the Chief Communications Officer and Office Manager. As communication is always at the core of all that happens in an organization it makes every day very interesting as no matter how much you plan, you can never plan the unexpected. That makes every day exciting and challenging which I love!

What I like most about the new “hybrid” workplace

Since the start of the pandemic and when our offices closed on Friday, March 13, 2020 (a date I will never forget!), I have been working remotely for the most part. I have been in the office a few times and it does feel strange to circulate in what used to be a vibrant and busy office full of people versus this quiet empty department. However, we are hopeful to be going back on campus in the near future. I have been working hard in planning for that return and making sure we observe the government sanitary measures. Moving forward, and working in a hybrid workplace will provide us with the best of both worlds. Being in the office, giving support to my executive, reconnecting and having the opportunity to follow up on issues at the best opportune time. Seeing and rebuilding connections with colleagues. Getting the pulse on the action as well as knowing how people are truly going. As well, being able to have a few days a week to work at home will help to do more focused work and also providing the workforce with a better balance between work and personal life. Of course, planning priorities what you want to work on either in the office or at home is key, but I believe it will be a win-win for all.

My Message to New Professional Assistants Globally

The most important thing for any new assistant is to have the trust of the executive(s) you work with and also maintain it. Along those lines I would also mention discretion and keeping an open and honest line of communication.

Often, the executive assistant is the go to person in the office. Staff and executives will confide in you. It is of the utmost importance to never betray someone’s confidence. However, you can, at the opportune time and with diplomacy convey general concerns if you feel there is a clear benefit in doing so.